Bijli Privacy Policy – Your Information Is Completely Safe With Us

Bijli (bijli.onl) is an online gaming platform based in Bangladesh. We place the highest priority on protecting the privacy of our members. This Privacy Policy explains how Bijli collects, uses, and safeguards your personal information.

By using Bijli's website, mobile app, or any of our services, you agree to this Privacy Policy. If you disagree with any part of this policy, please refrain from using our services.

Bijli collects only the information required to deliver its services. No excessive or irrelevant data is collected.

Information Collected at Registration:

Automatically Collected Information:

• IP address and device type (Android / iOS / Desktop).
• Browser and operating system information.
• Visit timestamps and session data on the platform.
• Gaming activity logs — which games were played and for how long.
• Payment transaction details (card numbers are not stored).

For KYC Verification:

• National ID (NID) number and photo.
• Photo for selfie or liveness check.
• Proof of residence (if required).

Bijli uses your information only for legitimate and specified purposes. No data is misused or used beyond its intended scope.

• Account Management: Account registration, login, identity verification, and account security.
• Payment Processing: Processing deposits and withdrawals securely.
• Gaming Services: Accessing games, saving scores, and tracking winnings.
• Bonuses & Promotions: Showing relevant offers based on your gaming activity.
• Customer Support: Resolving issues quickly and effectively.
• Fraud Prevention: Detecting and preventing unusual transactions.
• Responsible Gaming: Identifying early signs of potential addiction and providing timely support.

Bijli does not sell your data. However, in certain limited circumstances, necessary information may be shared with trusted partners.

• Payment Gateway: bKash, Nagad, Rocket — used solely to process transactions. Card or PIN details are never stored.
• Game Providers: Pragmatic Play, PG Soft, and others — minimal data shared solely for game operation.
• Identity Verification Agencies: Licensed third parties for the KYC process.
• Law Enforcement: When required by court order or a legitimate investigation.
• Anti-Money Laundering: Mandatory reporting to regulatory authorities.

The Bijli website uses cookies to enhance your browsing experience and ensure the platform functions correctly. Cookies are small text files stored in your browser.

You can disable cookies in your browser settings, though doing so may limit certain features.

Bijli protects your data using the highest industry standards. Our security infrastructure is world-class and is regularly audited by independent third parties.

• SSL/TLS Encryption: 256-bit SSL encryption is applied to all data transfers.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Encrypted Database: All data stored on our servers is kept in an encrypted state.
• Firewall & DDoS Protection: The platform is protected against cyberattacks.
• Regular Security Audits: Full third-party security audits conducted at least twice a year.
• Staff Security Training: All Bijli staff receive regular data protection training.

Bijli retains your information only for as long as necessary. Any data that is no longer needed or has expired is securely deleted.

• Active Account: All data is retained for the duration of active account use.
• Transaction Records: Up to 5 years due to legal obligations.
• KYC Documents: 3 years after account closure (regulatory requirement).
• Gaming Logs: Automatically deleted after 1 year.
• Support Chat: Archived after 6 months.

Bijli believes you should have full control over your own data. That is why we provide you with the following rights.

Bijli strictly does not collect or process information from individuals under the age of 18. Our registration process includes an age verification system that prevents minors from gaining access.

If a minor opens an account using false information and this comes to our attention, we will immediately close the account and delete all associated data. If a parent or guardian suspects their child is using bijli, please contact our support team right away.

Bijli may update this Privacy Policy from time to time. If significant changes are made, we will notify you via app notification or email. Continued use of Bijli following any changes will be considered acceptance of the updated policy.

You can find out when the last change was made by checking the "Last Updated" date at the top of this page.

For any privacy-related questions, concerns, or complaints, please reach out to our dedicated Privacy Team.

• Live Chat: Directly via the Bijli app or website, 24/7.
• Email: [email protected] (typically responded to within 48 hours).
• Privacy Officer: The responsible authority for more complex matters.